Our service:
During the whole business process, we offer Consultative Selling service.
1) Customer inquiry process:Discussing testing requirements and technical details, suggested suitable products to customer to confirm. Then quote the most suitable price according to customer requirements.
2) Specifications customize process:Drawing related drawings to confirm with customer for customized requirements. Offer reference photos to show the appearance of the product. Then, confirm the final solution and confirm the final price with the customer.
3) Production and delivery process:We will produce the machines according to confirmed PO requirements. Offering photos to show the production process. After finishing production, offer photos to the customer to confirm again with the machine. Then do own factory calibration or third party calibration(as customer requirements). Check and test all the details and then arrange packing. Deliver the products is confirmed shipping time and inform the customer.
4) Installation and after-sale service:Defines installing those products in the field and providing after-sales support.
FAQ:
1. Are you a Manufacturer? Do you offer after-sales service? How can I ask for that? And how about the warranty?Yes, we are the one of professional Manufacturers like Environmental Chambers, Leather shoe testing equipment, Plastic Rubber testing Equipment… in China. Every machine purchased from our factory has 12 months warranty after shipment. Generally, we offer 12 months for FREE maintenance. while considering sea transportation, we can extend 2 months for our customers.
Moreover, If your machine doesn’t work, you can send us an e-mail or call us we will try our best to find the problem through our conversation or by video chat if necessary. Once we have confirmed the problem, the solution will be offered within 24 to 48 hours.
2. What about the delivery term?For our standard machine which means normal machines, If we have stock in the warehouse, is 3-7 working days; If there is no stock, normally, the delivery time is 15-20 working days after payment received; If you are in urgent need, we will make a special arrangement for you.
3. Do you accept customization services? Can I have my logo on the machine?Yes, of course. We can not only offer standard machines but also customized machines according to your requirements. And we can also put your logo on the machine which means we offer OEM and ODM service.
4. How can I install and use the machine?Once you have ordered the testing machines from us, we will send you the operation manual or video in English version through Email. Most of our machine is shipped with a whole part, which means it is already installed, you just need to connect the power cable and start to use it.
